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Active Monitoring of a Product: A Way to Solve the “Lack of Information” Issue in the Use Phase

Abstract : The small firms can be satisfied with their quick reaction to customer requests and their creativity but they meet big issues internally about the products sold. These issues put ahead a lack of information when the product is out of the SME. After an analysis of the origin of the problem, the paper proposes to use the active product concept as a key element to solve the problem. A preliminary model helping to support this concept is proposed, and a use case exemplifies how an active product can have an important impact to resolve the problem of “lack of information” in the use phase.
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Conference papers
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https://hal-uphf.archives-ouvertes.fr/hal-03461629
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Submitted on : Wednesday, December 1, 2021 - 2:07:54 PM
Last modification on : Thursday, December 2, 2021 - 3:49:22 AM

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  • HAL Id : hal-03461629, version 1

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Vivien Basselot, Thierry Berger, Yves Sallez. Active Monitoring of a Product: A Way to Solve the “Lack of Information” Issue in the Use Phase. International Workshop on Service Orientation in Holonic and Multi-Agent Manufacturing, 2019, Lisbonne, Portugal. pp.337-346. ⟨hal-03461629⟩

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