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On-board lived experience of manual wheelchair users: Aircraft seat satisfaction level and potential solutions to improve comfort and accessibility

Abstract : This study investigates the satisfaction level of manual wheelchair users with regard to aircraft seat. It also examines their perceptions about potential solutions that could be proposed to improve accessibility, comfort and seated stability. Data were gathered from a sample of 31 manual wheelchair users. Participants were asked to fill a questionnaire that was composed of three key domains: (1) flight characteristics, (2) satisfaction related to accessibility, comfort and seated stability on aircraft seat and (3) perception of aircraft seat solutions. On section 1, results show that the majority of participants used economy class. In addition, among three seat locations within the aircraft, the majority of manual wheelchair users mentioned that the window seat was their favorite place. However, even if the window seat is the favorite location, participants estimated that transferring to this seat is challenging. On section 2, transfer on aircraft seat is problematic. Participants express the need to have a place in the first seat row in order to facilitate their accessibility and comfort. Consumers will have more legroom and could stretch their leg to avoid pressure sores. Also, seated stability is another parameter to take in to account for manual wheelchair users. Indeed, certain participants have a lack of stability due to an alteration of their abdominal and lumbar muscle. Their stability is being tested during several step of the flight as takeoff, landing and turbulence. On section 3, participants would appreciate additional adaptations on armrest and seat that would improve their comfort, accessibility or even the seated stability.
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https://hal-uphf.archives-ouvertes.fr/hal-03520464
Contributor : Kathleen Torck Connect in order to contact the contributor
Submitted on : Tuesday, January 11, 2022 - 9:26:24 AM
Last modification on : Wednesday, January 12, 2022 - 3:46:09 AM

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  • HAL Id : hal-03520464, version 1

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Victoria Spartacus, Mathias Blandeau, Ciska Molenaar, François Gabrielli, Dany Gagnon, et al.. On-board lived experience of manual wheelchair users: Aircraft seat satisfaction level and potential solutions to improve comfort and accessibility. International journal for Studies on Children, Women, Elderly and Disabled People, 2019, 6, pp.140-147. ⟨hal-03520464⟩

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