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Conference papers

Professional Skills Training for Social and Behavioral Competence: A Corporate Case Study in using a Fictional Video Script for interactive "learning by viewing"

Abstract : Faced with a fast changing society, the need to develop versatile instructional materials to update the professional skills of experienced practitioners has become a major necessity. It is in this context that we will outline the framework of how the project called Je peux vous aider ? (Can I help you ?) was developed. It concerns the training of all the sales teams of a major chain store in France. A premium was put on helping professionals in the field to be more aware of their verbal and non-verbal behaviors. To do this, a series of hybrid pedagogic techniques was used, which included traditional lectures, role-plays, a self-study video, a DVD-video and e-learning. This involved making the content matter as attractive and varied as possible so that learners can acquire knowledge easily in their own way. It is in using a type of instructional design like the Scenistic Approach that one can ensure the appropriateness of both the pedagogic scenario and its content.
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https://hal.archives-ouvertes.fr/hal-03659254
Contributor : Sylvie Leleu-Merviel Connect in order to contact the contributor
Submitted on : Wednesday, May 4, 2022 - 5:30:12 PM
Last modification on : Friday, May 13, 2022 - 1:04:02 PM

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2002-ELearn2002.pdf
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  • HAL Id : hal-03659254, version 1

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Sylvie Leleu-Merviel, Nicolas Viéville, Michel Labour. Professional Skills Training for Social and Behavioral Competence: A Corporate Case Study in using a Fictional Video Script for interactive "learning by viewing". E-LEARN 2002, World Conference on E-Learning in Corporate, Government, Healthcare, & Higher Education, Oct 2002, Montréal, Canada. pp.561-566. ⟨hal-03659254⟩

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