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Proposition et validation d'un modèle d'amélioration continue pour les processus hospitaliers

Abstract : Under the impetus of accreditation agencies and other institutional actors, many hospital organizations have undertaken ambitious projects designed to implement continuous quality improvement (CQI). However, although many have begun, the failure rate of such projects is quite significant. This doctoral research aims to introduce new ways of thinking about CQI models applied to hospital processes. To adapt CQI dynamics to the particular case of hospital processes, new CQI model requirements must be established in order for these models to improve hospital organization. We propose our CQI model as a conceptual framework that will allow CQI to be applied to hospital processes. Through its innovative approach to modelling, analysis, redesign, and risk monitoring (based on established indicators), this framework can help to perpetuate the organizational improvements effected in the hospital processes. The generic character of our model will be illustrated by real-life applications involving clinical laboratory processes (CHU de Charleroi/Belgium) and pre-hospital emergency networks (Region of Nord-Pas-de-Calais/ France).
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Submitted on : Wednesday, November 18, 2020 - 5:07:44 PM
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Lahcen El Hiki. Proposition et validation d'un modèle d'amélioration continue pour les processus hospitaliers. Automatique. Université de Valenciennes et du Hainaut-Cambrésis, 2008. Français. ⟨NNT : 2008VALE0044⟩. ⟨tel-03012784⟩



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