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Méthodologie de capitalisation et de réutilisation de connaissances pour l'aide à la supervision des procédés automatises complexes : application à la supervision du trafic téléphonique de l'Ile-de-France

Abstract : Supervision of complex automated process in case of abnormal situations requires problem solving methods. Among these one, previous similar solution evocation in episodic memory constitutes an efficient and cognitive economic method. However, its systematic application is restricted by several intra and extra-individual limits. In order to palliate or to correct these limits, thesis proposes a support systems development interdisciplinary methodology based on experience reusing and capitalizing. Methodology is based on a waterfall development cycle which purpose of the specification and design stages is the main particularity. Specification stage is included in a iterative knowledge acquisition cycle and takes into account characteristics, constraints and needs of the supervision activity. Experience reusing conceptual model is its major result. From specifications described by this expertise conceptual model, the support system design stage uses knowledge and reasoning formalisms developed in artificial intelligence. Supervision experiences are capitalized as incident cases. Each case represents an abnormal situation diagnosed and solved in the past. An incident case is represented into the support system by a structured object. Incident case reusing is carried out according · to the case-based reasoning stages. Thus, supervision experience is capitalized and used. This experience feedback management contributes to improve supervision activity efficiency and, in consequence, process reliability and products or services quality. Specification and design stages allow to, respectively, model and represent supervision operator point of view on the problem solving and context of the problem solving.
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Submitted on : Tuesday, November 16, 2021 - 11:40:58 AM
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  • HAL Id : tel-03430465, version 1

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Patrice Caulier. Méthodologie de capitalisation et de réutilisation de connaissances pour l'aide à la supervision des procédés automatises complexes : application à la supervision du trafic téléphonique de l'Ile-de-France. Automatique / Robotique. Université de Valenciennes et du Hainaut-Cambrésis, 1997. Français. ⟨NNT : 1997VALE0001⟩. ⟨tel-03430465⟩

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