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Active Monitoring of a Product: A Way to Solve the “Lack of Information” Issue in the Use Phase

Abstract : The small firms can be satisfied with their quick reaction to customer requests and their creativity but they meet big issues internally about the products sold. These issues put ahead a lack of information when the product is out of the SME. After an analysis of the origin of the problem, the paper proposes to use the active product concept as a key element to solve the problem. A preliminary model helping to support this concept is proposed, and a use case exemplifies how an active product can have an important impact to resolve the problem of “lack of information” in the use phase.
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https://hal-uphf.archives-ouvertes.fr/hal-03406068
Contributor : Kathleen Torck Connect in order to contact the contributor
Submitted on : Wednesday, October 27, 2021 - 4:09:18 PM
Last modification on : Wednesday, November 3, 2021 - 3:59:40 AM

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Vivien Basselot, Thierry Berger, Yves Sallez. Active Monitoring of a Product: A Way to Solve the “Lack of Information” Issue in the Use Phase. Borangiu, Trentesaux, Thomas, Leitão, Oliveira. Service Orientation in Holonic and Multi-Agent Manufacturing, 694, Springer International Publishing, pp.337-346, 2017, Studies in Computational Intelligence, ⟨10.1007/978-3-319-51100-9_30⟩. ⟨hal-03406068⟩

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