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Implantação do MR-MPS-SV na Instituição Avaliadora COPPE-UFRJ

Abstract : The MPS for Services Reference Model (MR-MPS-SV), created in 2012, is the most recent component of the MPS.BR Program. As part of the MR-MPS-SV deployment strategy, Softex coordinated the conduction of pilot assessments. In April 2013, COPPE/UFRJ Assessment Institution was assessed MR-MPS-SV maturity level G. This paper presents the main implementation details of this IT service process improvement initiative and the main lessons learned.
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Submitted on : Thursday, December 9, 2021 - 5:34:50 PM
Last modification on : Friday, December 10, 2021 - 3:54:11 AM


  • HAL Id : hal-03473189, version 1



Ana Regina Rocha, Gleison Santos, Cristina Cerdeiral, Marcelo Schots, Natalia Chaves Lessa Schots, et al.. Implantação do MR-MPS-SV na Instituição Avaliadora COPPE-UFRJ. X Workshop Anual do MPS (WAMPS 2014), Dec 2014, Campinas, Brazil. pp. 178-185. ⟨hal-03473189⟩



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